Principle Of Management TP. Hồ Chí Minh UFM University

Chapter 2 & 3 – Management Thinking and External Environment

60 questions

40 min

Answer key

Exam info

Subject: Principle Of Management
Exam type: University
Questions: 60
Duration: 40 min
Answers: ✓ With explanations
School: Đại học Tài chính – Marketing (UFM)

Questions (60)

Q 1.
According to Chapter 3, the external organizational environment consists of which two main layers?
- A.
  Internal and external environments
- B.
  General environment and task environment
- C.
  Domestic environment and global environment
- D.
  Micro environment and macro environment
Q 2.
Which sector of the external environment is closest to the organization and directly influences its basic operations?
- A.
  General environment
- B.
  International environment
- C.
  Task environment
- D.
  Sociocultural environment
Q 3.
Customers are considered important to an organization primarily because they:
- A.
  provide raw materials for production
- B.
  determine the organization's success
- C.
  compete for the same market share
- D.
  set government regulations
Q 4.
Organizations in the same industry that offer similar goods or services to the same customers are called:
- A.
  Suppliers
- B.
  Stakeholders
- C.
  Competitors
- D.
  Distributors
Q 5.
A network of multiple businesses and individuals connected through the flow of products or services is known as a:
- A.
  value chain
- B.
  distribution channel
- C.
  supply chain
- D.
  labor market
Q 6.
The labor market represents people in the environment who:
- A.
  purchase the organization's goods or services
- B.
  supply raw materials to the organization
- C.
  regulate the organization's activities
- D.
  can be hired to work for the organization
Q 7.
Which of the following is cited in the chapter as an example of broader environmental change affecting the labor market?
- A.
  The Great Depression
- B.
  The COVID-19 pandemic and the entry of Gen Z
- C.
  The Industrial Revolution
- D.
  The launch of the euro currency
Q 8.
The international dimension of the external environment includes:
- A.
  events originating in foreign countries
- B.
  domestic employment laws
- C.
  the demographic profile of the local population
- D.
  natural resources and climate
Q 9.
According to the chapter, industries that fail to adapt to technological shifts face the prospect of:
- A.
  government intervention
- B.
  labor market shortages
- C.
  decline and obsolescence
- D.
  international sanctions
Q 10.
The sociocultural dimension of the general environment represents:
- A.
  interest rates and purchasing power
- B.
  demographic characteristics, norms, customs, and values
- C.
  scientific and technological advances
- D.
  government regulations and political activities
Q 11.
Which indicator is most associated with the economic dimension of the general environment?
- A.
  Consumer purchasing power
- B.
  Religious customs of the population
- C.
  Rate of scientific innovation
- D.
  Forest and air quality
Q 12.
The legal–political dimension of the general environment includes:
- A.
  consumer tastes and lifestyle trends
- B.
  interest rates and inflation
- C.
  government regulations and political activities
- D.
  raw material providers
Q 13.
The natural dimension of the general environment includes:
- A.
  plant and animal species, air, water, and climate
- B.
  unions and employee associations
- C.
  international trade agreements
- D.
  technological innovations
Q 14.
The Nike 'Move to Zero' campaign discussed in the chapter is most directly related to which dimension of the general environment?
- A.
  Technological
- B.
  Sociocultural
- C.
  Economic
- D.
  Natural
Q 15.
Why does the chapter suggest the natural dimension has 'no voice of its own'?
- A.
  Because plants and animals cannot vote
- B.
  Because influence on managers comes from other sectors such as interest groups
- C.
  Because it is the smallest dimension of the environment
- D.
  Because governments ban advocacy for nature
Q 16.
Millennials are mentioned in Chapter 3 as an example of which dimension influencing business?
- A.
  International
- B.
  Sociocultural
- C.
  Technological
- D.
  Legal–political
Q 17.
Which type of force relates to the influence of political and legal institutions and systems on people and organizations?
- A.
  Social forces
- B.
  Political forces
- C.
  Economic forces
- D.
  Cultural forces
Q 18.
According to the textbook, which forces affect the availability, production, and distribution of a society's resources?
- A.
  Social forces
- B.
  Political forces
- C.
  Economic forces
- D.
  Technological forces
Q 19.
Frederick Winslow Taylor is best known as the:
- A.
  father of bureaucratic management
- B.
  father of general management
- C.
  father of scientific management
- D.
  father of the human relations movement
Q 20.
A key belief of scientific management was that:
- A.
  managers should rely on rules of thumb and tradition
- B.
  decisions should be based on precise procedures developed through study
- C.
  workers should not be selected or trained systematically
- D.
  bureaucratic rules are essential for productivity
Q 21.
Which of the following is a criticism of scientific management mentioned in the chapter?
- A.
  It overemphasized wage incentives
- B.
  It ignored the social context of work and higher needs of workers
- C.
  It placed too much emphasis on personnel selection
- D.
  It required too much paperwork
Q 22.
Max Weber is associated with introducing the concept of:
- A.
  human relations
- B.
  bureaucratic organizations
- C.
  management science
- D.
  administrative principles
Q 23.
According to Weber, managers in a bureaucracy should exercise authority based on:
- A.
  personal charisma and personality
- B.
  informal relationships
- C.
  rules and records, not personal favoritism
- D.
  tradition and inherited status
Q 24.
Why has the term 'bureaucracy' taken on a negative tone in everyday usage?
- A.
  Because it is always inefficient
- B.
  Because excessive rules and procedures create 'red tape'
- C.
  Because it removes hierarchy from organizations
- D.
  Because it eliminates all forms of authority
Q 25.
Henri Fayol is best known for developing:
- A.
  scientific management principles
- B.
  14 general principles of management
- C.
  Maslow's hierarchy of needs
- D.
  Theory X and Theory Y
Q 26.
Which of the following is one of Fayol's 14 principles of management?
- A.
  Division of work
- B.
  Theory X
- C.
  Hierarchy of needs
- D.
  Synergy
Q 27.
Which of the following is one of Fayol's five functions of management?
- A.
  Motivating
- B.
  Controlling
- C.
  Budgeting
- D.
  Staffing
Q 28.
Management science is also referred to as the:
- A.
  humanistic perspective
- B.
  bureaucratic perspective
- C.
  quantitative perspective
- D.
  behavioral perspective
Q 29.
Management science was originally developed for:
- A.
  private corporations
- B.
  the military during World War II
- C.
  agricultural cooperatives
- D.
  public schools
Q 30.
The development of the computer enhanced which classical management approach?
- A.
  Scientific management
- B.
  Bureaucratic management
- C.
  Management science
- D.
  Administrative principles
Q 31.
Which pair of thinkers led the humanistic perspective in management?
- A.
  Taylor and Weber
- B.
  Fayol and Drucker
- C.
  Mary Parker Follett and Chester Barnard
- D.
  Maslow and McGregor
Q 32.
The Hawthorne studies were key contributors to which management approach?
- A.
  Scientific management
- B.
  Bureaucratic organizations
- C.
  Human relations movement
- D.
  Management science
Q 33.
Which finding is most directly associated with the Hawthorne studies?
- A.
  Workers can be retrained like machines
- B.
  Employees perform better when managers treat them positively
- C.
  Organizations should rely on impersonal rules
- D.
  Quantitative techniques solve management problems best
Q 34.
The human resources perspective differs from the human relations movement in that it:
- A.
  focused only on wages
- B.
  emphasized workers' daily tasks and combining job design with motivation
- C.
  ignored human needs
- D.
  used only quantitative methods
Q 35.
Maslow is known for creating the:
- A.
  hierarchy of human needs
- B.
  14 principles of management
- C.
  Theory X and Theory Y
- D.
  Weberian bureaucracy model
Q 36.
In Maslow's hierarchy, which need must generally be satisfied before self-actualization can be achieved?
- A.
  Only physiological needs
- B.
  Lower-level needs (physiological, safety, love/belonging, esteem)
- C.
  Only safety needs
- D.
  No needs need to be met first
Q 37.
McGregor's Theory X and Theory Y address:
- A.
  organizational structure design
- B.
  managers' assumptions about worker motivation
- C.
  supply chain management
- D.
  international trade policy
Q 38.
Which assumption is consistent with McGregor's Theory Y?
- A.
  Most people inherently dislike work
- B.
  People must be coerced and threatened to achieve organizational goals
- C.
  Under proper conditions, people can seek and accept responsibility
- D.
  Most people prefer being directed and want security above all
Q 39.
The behavioral sciences approach draws from disciplines such as:
- A.
  sociology, psychology, and anthropology
- B.
  mathematics and statistics only
- C.
  engineering and production only
- D.
  law and political science only
Q 40.
Organizational development (OD) emerged primarily from which management approach?
- A.
  Scientific management
- B.
  Behavioral sciences approach
- C.
  Management science
- D.
  Bureaucratic management
Q 41.
Systems theory encourages managers to view organizations as:
- A.
  isolated units competing in isolation
- B.
  interrelated parts working together toward a common purpose
- C.
  strict hierarchies with no interaction across departments
- D.
  collections of independent tasks with no shared goal
Q 42.
In systems theory, 'synergy' means that:
- A.
  each part functions independently
- B.
  the whole is greater than the sum of its parts
- C.
  subsystems compete against each other
- D.
  management decisions are based on a single best way
Q 43.
The contingency view of management argues that:
- A.
  there is one best way to organize
- B.
  successful management depends on the situation
- C.
  workers must always be treated identically
- D.
  organizations should ignore external conditions
Q 44.
Which of the following is identified as a popular use of new digital technology in today's workplace?
- A.
  Big data analytics
- B.
  Bureaucratic paperwork
- C.
  Scientific stopwatch measurement
- D.
  Manual filing systems
Q 45.
Which of the following is NOT a dimension of the general environment in Chapter 3?
- A.
  Suppliers
- B.
  Technological
- C.
  Legal–political
- D.
  Sociocultural
Q 46.
Which pair correctly matches a thinker with their contribution?
- A.
  Taylor – 14 principles of management
- B.
  Weber – Theory X and Theory Y
- C.
  Maslow – hierarchy of needs
- D.
  Follett – bureaucratic organizations
Q 47.
In systems theory, 'subsystems' are best described as:
- A.
  parts of a system that depend on one another
- B.
  external customers of a firm
- C.
  standalone functions with no interaction
- D.
  government regulators
Q 48.
Which of Fayol's principles states that each employee should receive orders from only one superior?
- A.
  Unity of command
- B.
  Unity of direction
- C.
  Scalar chain
- D.
  Esprit de corps
Q 49.
Which of the following most accurately describes the 'father of general management'?
- A.
  Frederick Winslow Taylor
- B.
  Henri Fayol
- C.
  Max Weber
- D.
  Peter Drucker
Q 50.
Bureaucratic management, as developed by Weber, is most applicable to:
- A.
  small family-run shops
- B.
  government sectors and large organizations
- C.
  short-term project teams only
- D.
  creative artistic studios
Q 51.
Compared to scientific management, administrative principles (Fayol) emphasize:
- A.
  low-level management and engineering tasks
- B.
  top-level management and managerial functions
- C.
  shop-floor worker routines only
- D.
  statistical decision analysis only
Q 52.
Which of the following best illustrates the concept of synergy in systems theory?
- A.
  Departments working together produce better outcomes than the sum of their individual contributions
- B.
  Each department works entirely independently with no interaction
- C.
  A single employee outperforms the entire team
- D.
  Subsystems compete destructively for resources
Q 53.
The Hawthorne studies contributed most directly to management by showing that:
- A.
  productivity is determined solely by wages
- B.
  human and social factors influence worker performance
- C.
  rules and procedures are the most important motivator
- D.
  workers are best motivated by fear of punishment
Q 54.
McGregor's Theory X assumes that:
- A.
  most people enjoy work and seek responsibility
- B.
  most people dislike work and must be coerced to perform
- C.
  creativity is widespread and fully utilized
- D.
  self-direction is the natural state of workers
Q 55.
Which statement best captures the relationship between the general and task environments?
- A.
  Both influence the organization indirectly
- B.
  Both directly influence day-to-day operations
- C.
  The task environment influences operations directly, while the general environment influences it indirectly
- D.
  The general environment contains only international factors
Q 56.
Peter Drucker is most associated with leading the development of:
- A.
  bureaucratic organizations
- B.
  management science
- C.
  human relations movement
- D.
  contingency view
Q 57.
A supply chain most directly involves which sector of the task environment?
- A.
  Customers
- B.
  Suppliers
- C.
  Labor unions only
- D.
  Government regulators
Q 58.
Which management perspective would most directly address sustainability concerns like Nike's 'Move to Zero'?
- A.
  Scientific management only
- B.
  Bureaucratic management only
- C.
  Systems theory and a holistic view
- D.
  Theory X only
Q 59.
Which of the following best illustrates the concept of organizational ecosystem?
- A.
  A single firm operating without external contacts
- B.
  A firm and its network of customers, competitors, suppliers, and labor market
- C.
  Only the internal departments of a company
- D.
  Only government regulators
Q 60.
Which set of forces does the textbook identify as shaping management and organizations in the larger society?
- A.
  Social, political, and economic forces
- B.
  Technological, natural, and international forces
- C.
  Customers, competitors, and suppliers
- D.
  Managers, employees, and shareholders only

Answers and explanations are in mode.