Chapter 2: Developing and Using Information About…

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Consumer Behavior Đà Nẵng University

Chapter 2: Developing and Using Information About Consumer Behavior

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Consumer Behavior
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University
Số câu
50 câu
Thời gian
60 phút
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✓ Có giải thích
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Nội dung đề (50 câu)

  1. Câu 1.

    A smartphone manufacturer wants to identify which combination of price, screen size, and brand reputation most strongly drives consumer purchase decisions. Which research method is BEST suited to reveal the relative importance of each attribute level?

    • A.

      Focus group

    • B.

      Conjoint analysis

    • C.

      Field experiment

    • D.

      Diary study

  2. Câu 2.

    A researcher is studying consumers' use of a personal incontinence product—a sensitive topic many respondents feel embarrassed about. Which research method is MOST appropriate?

    • A.

      Focus group with 10 strangers

    • B.

      Online survey

    • C.

      Personal interview

    • D.

      Conjoint analysis

  3. Câu 3.

    A researcher asks consumers to narrate vivid stories about how they acquired, used, and disposed of a sentimental product such as a family heirloom. Which research technique is being used?

    • A.

      Diary method

    • B.

      Storytelling

    • C.

      Photographic elicitation

    • D.

      Depth interview

  4. Câu 4.

    In conjoint analysis, a consumer systematically rates a more expensive version of the same product higher than cheaper alternatives. This pattern MOST likely indicates which consumer perception?

    • A.

      The respondent did not understand the rating task

    • B.

      Higher price is perceived as a signal of higher quality

    • C.

      The conjoint design was invalid

    • D.

      Brand loyalty overrides price

  5. Câu 5.

    A beverage company launches two different packaging designs in two demographically matched test cities and measures sales over three months. Which type of research is this?

    • A.

      Laboratory experiment

    • B.

      Field experiment

    • C.

      Focus group

    • D.

      Purchase panel

  6. Câu 6.

    Which combination of data sources provides the MOST comprehensive longitudinal view of consumer behavior for database marketing purposes?

    • A.

      Surveys and focus groups only

    • B.

      Demographics, lifestyle, purchase history, and media habits

    • C.

      Interviews and storytelling

    • D.

      Observations and photographs

  7. Câu 7.

    A researcher wants to understand how consumers actually use a kitchen appliance in their homes over a four-week period under natural conditions. Which method is MOST suitable?

    • A.

      Survey

    • B.

      Focus group

    • C.

      Diary

    • D.

      Conjoint analysis

  8. Câu 8.

    The PRIMARY purpose of showing photographs and pictures to consumers during research is to:

    • A.

      Replace verbal interviews with visual analysis

    • B.

      Help consumers remember and report their experiences more completely

    • C.

      Reduce data collection costs

    • D.

      Avoid ethical issues related to privacy

  9. Câu 9.

    Which of the following BEST distinguishes purchase panels from surveys?

    • A.

      Purchase panels measure attitudes; surveys measure behavior

    • B.

      Purchase panels collect behavioral data; surveys collect self-reported data

    • C.

      Purchase panels are qualitative; surveys are quantitative

    • D.

      Purchase panels are B2B; surveys are B2C

  10. Câu 10.

    A marketing analyst searches a large customer database for patterns linking household demographics, prior purchases, and coupon redemption. Which technique is being applied?

    • A.

      Conjoint analysis

    • B.

      Data mining

    • C.

      Storytelling

    • D.

      Focus grouping

  11. Câu 11.

    Which type of consumer researcher is MOST likely to investigate the underlying psychological motivations that drive consumer decision-making?

    • A.

      Economist

    • B.

      Sociologist

    • C.

      Psychologist

    • D.

      Demographer

  12. Câu 12.

    A consumer goods company plans to conduct marketing research in a country whose cultural norms differ sharply from those of the researcher's home country. Which ethical concern becomes MOST salient?

    • A.

      High cost of conducting research

    • B.

      Deceptive practices

    • C.

      Cultural insensitivity and ethical challenges of conducting research in foreign countries

    • D.

      Invasion of privacy in advertising

  13. Câu 13.

    When selecting a consumer research method, which criterion is LEAST appropriate as a primary driver?

    • A.

      Cost of the research

    • B.

      Nature of the information needed

    • C.

      The researcher's personal preference

    • D.

      Time available for the project

  14. Câu 14.

    A trained moderator guides eight consumers through a discussion of a new coffee product concept. Which of the following is LEAST likely to be accomplished by this focus group?

    • A.

      Generating ideas for product improvements

    • B.

      Obtaining statistically reliable quantitative measurements

    • C.

      Exploring consumer attitudes

    • D.

      Identifying emotional reactions

  15. Câu 15.

    Which statement BEST captures the strategic value of database marketing?

    • A.

      It eliminates the need for traditional consumer research methods

    • B.

      It combines demographic, lifestyle, and behavioral data to identify patterns of consumer preference

    • C.

      It guarantees perfect predictions of consumer behavior

    • D.

      It removes all ethical concerns about privacy

  16. Câu 16.

    Which research method is BEST suited for studying habitual, unconscious consumer behaviors that participants cannot easily articulate in words?

    • A.

      Survey

    • B.

      Focus group

    • C.

      Observation

    • D.

      Conjoint analysis

  17. Câu 17.

    A researcher displays photographs of various vacation experiences to consumers to help them recall and articulate their travel behavior. Which technique is being used?

    • A.

      Storytelling

    • B.

      Diary method

    • C.

      Use of photography and pictures

    • D.

      Conjoint analysis

  18. Câu 18.

    The PRIMARY advantage of field experiments over laboratory experiments is:

    • A.

      Lower cost

    • B.

      Greater control over variables

    • C.

      Higher external validity and real-world relevance

    • D.

      Faster results

  19. Câu 19.

    By observing how shoppers physically pick up, examine, and replace products on store shelves, a retailer gains insights MOST relevant to which marketing decision?

    • A.

      Pricing strategy

    • B.

      Product design and packaging decisions

    • C.

      Promotional message design

    • D.

      Distribution channel selection

  20. Câu 20.

    Conjoint analysis differs from a traditional attribute-rating survey PRIMARILY because conjoint analysis:

    • A.

      Uses much larger sample sizes

    • B.

      Forces trade-offs among attributes to reveal true preferences

    • C.

      Is conducted only online

    • D.

      Does not require informed consent

  21. Câu 21.

    A consumer goods company wants continuous, detailed information about household coupon usage and brand purchases over six months. Which method is MOST appropriate?

    • A.

      One-time survey

    • B.

      Focus group

    • C.

      Diary or purchase panel

    • D.

      Storytelling session

  22. Câu 22.

    Which ethical issue is MOST directly associated with database marketing?

    • A.

      Low response rates

    • B.

      Invasion of privacy

    • C.

      Inaccurate demographics

    • D.

      Small sample sizes

  23. Câu 23.

    To test whether a new advertisement causally increases sales rather than merely correlating with them, the BEST research design is:

    • A.

      A survey only

    • B.

      An experiment with matched control and test groups

    • C.

      Storytelling research

    • D.

      Purchase panel observation only

  24. Câu 24.

    The storytelling research method is particularly valuable because it:

    • A.

      Provides high statistical generalizability

    • B.

      Captures rich contextual details of acquisition, usage, and disposition experiences

    • C.

      Reduces overall research costs

    • D.

      Eliminates researcher bias

  25. Câu 25.

    Which of the following represents a NEGATIVE aspect of consumer research?

    • A.

      Improved consumption experiences

    • B.

      Enhanced customer relationships

    • C.

      High cost of conducting research

    • D.

      Better product design

  26. Câu 26.

    Consumers in focus groups claim they would buy an environmentally friendly detergent, yet scanner data shows minimal actual purchases. Which research approach is BEST for diagnosing this attitude-behavior gap?

    • A.

      Additional focus groups

    • B.

      Observation or behavioral purchase data analysis

    • C.

      Storytelling

    • D.

      Conjoint analysis

  27. Câu 27.

    The choice of a consumer research method should PRIMARILY be determined by:

    • A.

      What competitors are doing

    • B.

      The nature of the research question and type of information needed

    • C.

      The cheapest available method

    • D.

      The most convenient method for the researcher

  28. Câu 28.

    Purchase panels differ from observation PRIMARILY because purchase panels:

    • A.

      Are conducted in laboratory settings

    • B.

      Collect behavioral data from a representative group of consumers over time

    • C.

      Focus on group dynamics

    • D.

      Always use photographs

  29. Câu 29.

    A researcher designs a study to test whether packaging color causally affects purchase intent while controlling for price and shelf position. This requires which type of research?

    • A.

      Focus group

    • B.

      Diary study

    • C.

      Experiment

    • D.

      Storytelling

  30. Câu 30.

    Which of the following BEST illustrates the concept of 'positioning' as a marketing implication of consumer behavior?

    • A.

      Choosing which demographic segment to target

    • B.

      Creating a distinct image and value proposition in the consumer's mind

    • C.

      Setting the price of the product

    • D.

      Selecting retail distribution channels

  31. Câu 31.

    When conducting consumer research in foreign countries, the MOST important ethical consideration is to:

    • A.

      Use identical questionnaires translated word-for-word

    • B.

      Respect cultural differences and local norms

    • C.

      Hire only native researchers

    • D.

      Avoid any form of participant compensation

  32. Câu 32.

    In conjoint analysis, the term 'utility' refers to:

    • A.

      The monetary value of the product

    • B.

      The worth or value a consumer places on a specific level of an attribute

    • C.

      The overall satisfaction with the purchase

    • D.

      The frequency of purchase

  33. Câu 33.

    A researcher wants to study how young children interact with new toys in their own homes. Which method provides the MOST naturalistic data?

    • A.

      Online survey of parents

    • B.

      Focus group with children

    • C.

      Observation in natural environment

    • D.

      Conjoint analysis

  34. Câu 34.

    The PRIMARY purpose of market segmentation based on consumer behavior is to:

    • A.

      Reduce production costs

    • B.

      Divide the market into distinct groups of consumers with similar needs or characteristics

    • C.

      Increase the number of products offered

    • D.

      Comply with government regulations

  35. Câu 35.

    Which research method is MOST susceptible to social desirability bias, where respondents answer in ways they believe are socially acceptable?

    • A.

      Observation

    • B.

      Purchase panel data

    • C.

      Focus group

    • D.

      Field experiment with sales data

  36. Câu 36.

    A marketer wants to identify the OPTIMAL combination of three product features and two price points from among many possible configurations. Which technique is MOST efficient?

    • A.

      Full-profile survey of all combinations

    • B.

      Conjoint analysis

    • C.

      Storytelling

    • D.

      Focus group

  37. Câu 37.

    Which of the following is the PRIMARY limitation of focus groups compared with large-scale surveys?

    • A.

      Higher cost per participant

    • B.

      Limited generalizability due to small sample size and qualitative nature

    • C.

      Inability to discuss products

    • D.

      Lack of a moderator

  38. Câu 38.

    Diaries in consumer research are particularly useful for capturing:

    • A.

      One-time purchase decisions

    • B.

      Routine behaviors, repeated usage patterns, and ongoing media consumption

    • C.

      Deep unconscious motivations

    • D.

      Immediate physiological responses to ads

  39. Câu 39.

    Which of the following BEST illustrates a 'deceptive practice' in consumer research?

    • A.

      Anonymizing all responses

    • B.

      Misrepresenting the true purpose of the study to obtain more honest responses

    • C.

      Obtaining informed consent from participants

    • D.

      Reporting results accurately

  40. Câu 40.

    A retailer tracks customer purchases, demographics, and media habits to send personalized promotions. This is an example of:

    • A.

      Focus group research

    • B.

      Database marketing

    • C.

      Field experiment

    • D.

      Storytelling research

  41. Câu 41.

    Selecting a target market requires the marketer to:

    • A.

      Target all consumers equally

    • B.

      Evaluate and choose specific segments based on attractiveness and fit

    • C.

      Focus only on the largest segment

    • D.

      Ignore segment differences

  42. Câu 42.

    Which of the following is NOT typically considered a marketing implication of consumer behavior?

    • A.

      Product decisions

    • B.

      Promotion decisions

    • C.

      Legal compliance auditing

    • D.

      Distribution decisions

  43. Câu 43.

    A researcher compares the sales impact of two advertising campaigns in matched geographic markets. This BEST describes:

    • A.

      A laboratory experiment

    • B.

      A field experiment or market test

    • C.

      A focus group

    • D.

      A purchase panel study

  44. Câu 44.

    The PRIMARY ethical concern with using covert observation to study consumer behavior is:

    • A.

      High cost

    • B.

      Privacy and informed consent issues

    • C.

      Lack of a moderator

    • D.

      Statistical unreliability

  45. Câu 45.

    Conjoint analysis is MOST useful for which type of marketing decision?

    • A.

      Choosing advertising slogans

    • B.

      Product design and feature prioritization

    • C.

      Selecting store locations

    • D.

      Hiring salespeople

  46. Câu 46.

    Which research method is LEAST appropriate for understanding consumer decision-making at the exact moment of purchase?

    • A.

      Point-of-sale observation

    • B.

      Diary

    • C.

      In-store interview

    • D.

      Storytelling

  47. Câu 47.

    A marketer wants to understand long-term customer loyalty and repurchase patterns. Which data source is MOST suitable?

    • A.

      A single focus group

    • B.

      Purchase panel or database tracking over time

    • C.

      Storytelling session

    • D.

      Cross-sectional survey

  48. Câu 48.

    Which of the following is NOT listed as a marketing implication of consumer behavior?

    • A.

      Product decisions

    • B.

      Promotion decisions

    • C.

      Inventory accounting decisions

    • D.

      Distribution decisions

  49. Câu 49.

    Combining multiple research methods—such as surveys, observation, and interviews—to study the same consumer phenomenon is known as:

    • A.

      Conjoint analysis

    • B.

      Triangulation or multimethod research

    • C.

      Database mining

    • D.

      Field experimentation

  50. Câu 50.

    A marketer discovers that what consumers say in interviews often differs from what they actually do when shopping. Which combination of methods would BEST capture both perspectives?

    • A.

      Two rounds of focus groups

    • B.

      Interviews combined with observation or behavioral tracking

    • C.

      Conjoint analysis combined with storytelling

    • D.

      Diary combined with database mining

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