Management 2026 TP. Hồ Chí Minh UFM University

Chapter 3: The Management Environment

100 questions

120 min

Answer key

Exam info

Subject: Management
Exam type: University
Questions: 100
Duration: 120 min
Year: 2026
Answers: ✓ With explanations
School: Đại học Tài chính – Marketing (UFM)

Questions (100)

Q 1.
Which pair of qualities best characterizes mindfulness in an uncertain management environment?
- A.
  Open-mindedness and independent thinking
- B.
  Strict obedience and loyalty to procedures
- C.
  Prior experience and rapid execution
- D.
  Risk avoidance and consensus building
Q 2.
Why is mindfulness especially important in a highly uncertain organizational environment?
- A.
  It helps managers facilitate new thinking, ideas, and ways of working.
- B.
  It ensures that the environment will stop changing unexpectedly.
- C.
  It allows managers to ignore the organization's previous routines.
- D.
  It replaces the need to monitor strategic issues.
Q 3.
Which behavior in the chapter's mindfulness assessment most directly demonstrates openness to new thinking?
- A.
  Avoiding unusual viewpoints when deadlines are tight
- B.
  Welcoming unusual viewpoints even while working under pressure
- C.
  Waiting until a deadline passes before asking questions
- D.
  Preferring established methods whenever they remain convenient
Q 4.
A person receives six points on the mindfulness assessment. What conclusion follows from the scoring rules?
- A.
  The person should avoid a managerial career.
- B.
  The person is better suited to a stable environment than an uncertain one.
- C.
  The person shows a relatively high level of mindfulness and may fit management in an uncertain environment.
- D.
  The person's management style will necessarily produce organizational success.
Q 5.
A manager faces frequent and unexpected environmental surprises. Which response best reflects the chapter's guidance?
- A.
  Continue using the established procedure without modification.
- B.
  Wait until senior leadership announces a formal strategy.
- C.
  Reject every proposal that differs from current practice.
- D.
  Encourage experimentation, alternative ideas, and new ways of working.
Q 6.
Which statement best defines the organizational environment?
- A.
  Only the managers and employees inside an organization
- B.
  Only economic conditions in the country where a firm operates
- C.
  All elements outside the organization's boundary that have the potential to affect it
- D.
  The formal hierarchy and departments within an organization
Q 7.
How does the general environment normally affect an organization?
- A.
  Directly through contracts with individual customers
- B.
  Indirectly by shaping broader conditions across industries
- C.
  Only through the organization's internal reporting systems
- D.
  Directly through negotiations with the labor market
Q 8.
Which group belongs most directly to the task environment?
- A.
  Customers, competitors, suppliers, and the labor market
- B.
  Inflation, interest rates, and exchange rates
- C.
  Climate change, natural resources, and pollution
- D.
  Corporate values, norms, and managerial symbols
Q 9.
Which statement best distinguishes the general environment from the task environment?
- A.
  The task environment is always more unstable than the general environment.
- B.
  The general environment includes only events outside the country of operation.
- C.
  The task environment excludes suppliers because they are outside the organization.
- D.
  The general environment affects organizations broadly and indirectly, while the task environment involves direct relationships.
Q 10.
Which option lists all six dimensions in the P-E-S-T-L-E framework?
- A.
  Political, economic, social, technological, legal, and natural
- B.
  Political, economic, social, technological, organizational, and international
- C.
  General, task, customer, supplier, labor, and competitor
- D.
  Legal, task, technological, natural, business, and social
Q 11.
A company's current tax policy should initially be classified under which dimension?
- A.
  Legal-political
- B.
  Socio-cultural
- C.
  Technological
- D.
  Natural
Q 12.
Which description accurately defines the legal-political dimension?
- A.
  Only population density and geographical distribution
- B.
  Government regulations and political activities intended to influence company behavior
- C.
  The availability of raw materials and changes in climate
- D.
  The behavior of customers and competing organizations
Q 13.
Why does political stability matter to an organization operating in a particular country?
- A.
  It eliminates the need to comply with local law.
- B.
  It guarantees that economic conditions will improve.
- C.
  It means foreign competitors are legally prohibited.
- D.
  It reduces uncertainty in policies and the conditions for planning and investment.
Q 14.
What does the economic dimension of the general environment represent?
- A.
  The organization's internal reporting hierarchy
- B.
  The norms and customs of a local population
- C.
  The general economic health of the country or region where the organization operates
- D.
  The technologies used by an organization's suppliers
Q 15.
What is a likely effect of high inflation on consumers' purchasing power?
- A.
  It generally falls because the same income buys fewer goods and services.
- B.
  It always increases because nominal income rises automatically.
- C.
  It has no effect unless the company exports.
- D.
  It directly eliminates unemployment.
Q 16.
Which economic indicator most directly reflects the availability of workers and labor-market slack?
- A.
  Population density
- B.
  Unemployment rate
- C.
  Internet speed
- D.
  Copyright protection
Q 17.
A sudden movement in a currency's exchange rate belongs to which general-environment dimension?
- A.
  Natural
- B.
  Legal
- C.
  Socio-cultural
- D.
  Economic
Q 18.
Which elements are included in the socio-cultural dimension?
- A.
  Only interest rates and exchange rates
- B.
  Only scientific advances and automation
- C.
  Demographic characteristics, norms, customs, and values
- D.
  Only raw materials, climate, and pollution
Q 19.
Why are current demographic trends described as important to the future workforce?
- A.
  They indicate the size, age composition, and technological orientation of future workers.
- B.
  They determine every employee's salary without management decisions.
- C.
  They replace the need to recruit and train employees.
- D.
  They remove cultural differences from the workplace.
Q 20.
Which item is the clearest example of a socio-cultural factor?
- A.
  The country's interest rate
- B.
  Consumers' growing health consciousness
- C.
  The availability of industrial automation
- D.
  A country's employment discrimination law
Q 21.
A firm maps where customers live and how densely they are distributed. Which environmental dimension is it examining?
- A.
  Legal-political
- B.
  Technological
- C.
  Natural
- D.
  Socio-cultural
Q 22.
What lesson can a company learn from a slogan that works well in one language but creates an unintended meaning in another?
- A.
  Marketing messages should be kept identical to preserve brand consistency.
- B.
  The slogan should be changed only after sales decline.
- C.
  Messages should be tested and adapted to the language and meanings of the target culture.
- D.
  Foreign cultures rarely differ in language usage.
Q 23.
What does the technological dimension of the general environment include?
- A.
  Scientific and technological advances occurring in specific industries and society
- B.
  Only laws concerning copyright and consumer protection
- C.
  The values and customs of the host population
- D.
  Only the prices charged by direct suppliers
Q 24.
Which item is a technological environmental factor?
- A.
  A company's employee promotion policy
- B.
  The speed and availability of internet access in a market
- C.
  The number of customers in a demographic group
- D.
  A country's political stability
Q 25.
Why can technological change affect organizations, managers, and customers simultaneously?
- A.
  It changes only the legal obligations of shareholders.
- B.
  It eliminates the need for human resources.
- C.
  It affects only organizations in the technology industry.
- D.
  It can alter operating methods, managerial decisions, and the goods or services available to customers.
Q 26.
A company upgrades its defenses against digital attacks. Which technological dimension does this concern?
- A.
  Population growth
- B.
  Interest rates
- C.
  Cybersecurity
- D.
  Consumer protection
Q 27.
What does Duolingo's AI-first strategy illustrate about the technological environment?
- A.
  Technological change can alter staffing and how creative work is performed.
- B.
  Automation has had no effect on creative industries.
- C.
  Scientific advances eliminate the need for translation expertise.
- D.
  Technology changes affect only organizations with large permanent workforces.
Q 28.
Which elements belong to the natural dimension?
- A.
  Plants, animals, rocks, oil, gold, water, and climate
- B.
  Customers, competitors, suppliers, and workers
- C.
  Copyright law, safety law, and employment law
- D.
  Corporate slogans, stories, heroes, and ceremonies
Q 29.
Why does the abundance of natural resources in a country not automatically guarantee managerial success?
- A.
  Resources become less valuable as soon as they are discovered.
- B.
  Only service-sector countries can achieve success.
- C.
  Organizations still need capabilities, investment, regulation, and favorable market conditions to turn resources into value.
- D.
  Natural resources have no connection to the external environment.
Q 30.
Which change is most clearly an example of the natural dimension?
- A.
  A new minimum-wage regulation
- B.
  A new consumer trend toward healthier lifestyles
- C.
  A new industrial robot
- D.
  Long-term climate change
Q 31.
Why does the natural dimension often appear to have no direct voice?
- A.
  Pressure is usually transmitted through environmental advocacy and managers' responses.
- B.
  Natural resources legally cannot influence organizations.
- C.
  Only customers are considered part of the task environment.
- D.
  The natural dimension is always entirely stable.
Q 32.
A manufacturer invests in cleaner production technology to reduce pollution. Which response is most consistent with the natural dimension?
- A.
  Increasing the number of internal organizational layers
- B.
  Investing in technology that improves environmental performance
- C.
  Reducing the use of outside suppliers
- D.
  Replacing customer feedback with internal reports
Q 33.
What does the international dimension of the external environment represent?
- A.
  Only the internal culture of multinational corporations
- B.
  Only employees who work outside their home country
- C.
  Events originating in foreign countries and the opportunities or threats they create for companies elsewhere
- D.
  The organizational hierarchy used by foreign subsidiaries
Q 34.
A foreign company enters a domestic market. Which possible effects align with the international dimension?
- A.
  New competitors, new customers, and new suppliers
- B.
  Only a change in the organization's internal salary scale
- C.
  Only a decline in the value of natural resources
- D.
  The automatic removal of political risk
Q 35.
Why might a successful domestic company pursue international expansion?
- A.
  To ensure that its domestic environment can no longer change
- B.
  Only because international expansion is required by law.
- C.
  To avoid developing any new organizational capabilities.
- D.
  To access foreign opportunities and respond to competitors, customers, or suppliers operating globally.
Q 36.
What defines a sector within the task environment?
- A.
  It is a broad nationwide condition that affects all industries indirectly.
- B.
  It has a direct working relationship with the organization.
- C.
  It consists only of organizations within the same legal jurisdiction.
- D.
  It is determined solely by an organization's corporate culture.
Q 37.
Which analytical framework examines the competitive forces surrounding an organization?
- A.
  Porter's five forces
- B.
  The mindfulness questionnaire
- C.
  P-E-S-T-L-E analysis
- D.
  The natural-resource inventory
Q 38.
In the task environment, who are customers?
- A.
  People or organizations that pay to acquire the organization's goods or services
- B.
  Only firms that sell raw materials to the organization
- C.
  Only members of the organization's board
- D.
  All people living in the same country as the organization
Q 39.
Why are customers central to a firm's success in the task environment?
- A.
  They determine how much pollution the firm may legally create.
- B.
  They select the technology used in the firm's production process.
- C.
  They remove the need for competitors in the industry.
- D.
  They represent the firm's output and reward the organization through payment.
Q 40.
Customer preferences change rapidly. What must the organization do to remain relevant?
- A.
  Continue producing the same offering regardless of preferences.
- B.
  Adapt to market changes and consider what customers value and need.
- C.
  Focus exclusively on reducing the number of employees.
- D.
  Wait until competitors have exhausted the market.
Q 41.
Who qualifies as a competitor in the task environment?
- A.
  An organization in a different industry that sells unrelated products
- B.
  A supplier that has never sold to the customer
- C.
  An organization working in the same industry and market segment
- D.
  Any organization that employs similar technology
Q 42.
What does the term red ocean describe in the chapter's discussion of competition?
- A.
  A market segment in which organizations fight intensely for customers
- B.
  A market with no competitors or customer demand
- C.
  The internal market for managerial talent
- D.
  A natural environment with scarce resources
Q 43.
Why does the chapter state that competition is not always a bad thing?
- A.
  Competition guarantees that every firm will remain profitable.
- B.
  Competition removes the need to understand customers.
- C.
  Competition has no effect on organizational tactics.
- D.
  It can encourage innovation, improve customer offerings, and motivate organizations to differentiate themselves.
Q 44.
What is the primary role of suppliers in the task environment?
- A.
  Paying for the organization's finished products
- B.
  Providing raw materials and other inputs needed for the organization's operations
- C.
  Setting general interest rates
- D.
  Defining the organization's corporate values
Q 45.
Which statement best defines a supply chain?
- A.
  A legal list of all organizations owned by one company
- B.
  A list of all competitors in an industry
- C.
  A network of connected businesses and individuals through which products and services flow
- D.
  The set of laws applying to imported products
Q 46.
According to the chapter, what supplier change was associated with Apple's JIT and Lean inventory approach?
- A.
  The number of suppliers was reduced from 100 to 24.
- B.
  The number of suppliers increased from 24 to 100.
- C.
  The number of suppliers remained fixed at 24.
- D.
  Apple ended all relationships with labor-market organizations.
Q 47.
A buyer wants to negotiate more effectively with an important supplier. Which approach is most appropriate?
- A.
  Hide the organization's true dependence on the supplier.
- B.
  Accept every supplier demand without evaluation.
- C.
  End all communication with the supplier.
- D.
  Understand the supplier's costs and constraints, evaluate alternatives, and negotiate mutually acceptable terms.
Q 48.
What does the labor market represent in the task environment?
- A.
  The pool of people in the environment whom an organization can hire
- B.
  The market in which the organization sells its finished products
- C.
  The set of natural resources required by production
- D.
  The organization's system of corporate symbols
Q 49.
How did the Covid-19 pandemic demonstrate that the labor market is part of the external environment?
- A.
  It showed that labor supply changes independently of organizational hiring needs.
- B.
  It showed that employees are irrelevant to organizational operations.
- C.
  It proved that the labor market belongs to the natural environment.
- D.
  It removed the need for continuous human-resource investment.
Q 50.
A company finds that many new entrants expect digital collaboration tools and rapid feedback. Which labor-market trend is this?
- A.
  Declining concern about legal employment standards
- B.
  Shrinking international labor pools
- C.
  The disappearance of the need for trained knowledge workers
- D.
  The entry of digitally oriented members of Generation Z
Q 51.
Why is computer literacy increasingly important in the labor market?
- A.
  Organizations increasingly need workers who can use digital knowledge and technology.
- B.
  It replaces all forms of employee training.
- C.
  It is relevant only to employees who do not interact with customers.
- D.
  It means that organizations no longer need human-resource investment.
Q 52.
Why does the chapter emphasize continuous investment in human resources?
- A.
  To eliminate the need to recruit new employees.
- B.
  To reduce employee contact with technology.
- C.
  To support recruitment, education, and training as workforce needs continually change.
- D.
  To ensure that the labor market has no influence on the organization.
Q 53.
What opportunity can arise when a company recruits from international labor pools?
- A.
  Access to a broader range of skills and perspectives
- B.
  Elimination of the need for employee development
- C.
  Automatic compliance with every foreign law
- D.
  Removal of cultural differences from the workforce
Q 54.
A firm's largest customer abruptly ends its contract. Which environmental relationship is most directly involved?
- A.
  The socio-cultural dimension
- B.
  The international dimension
- C.
  The natural dimension
- D.
  The task environment, specifically the customer sector
Q 55.
Why should managers care about the organizational environment?
- A.
  Because environmental forces affect the organization and create uncertainty.
- B.
  Because the environment is easier to control than internal operations.
- C.
  Because all external changes are favorable to managers.
- D.
  Because monitoring the environment eliminates the need for strategy.
Q 56.
What is environmental uncertainty in the context of the organization-environment relationship?
- A.
  The inability to predict how external changes will affect organizational objectives
- B.
  The deliberate removal of all environmental influences
- C.
  A temporary lack of managerial communication skills
- D.
  The condition of having no competitors or suppliers
Q 57.
What lesson about adaptation is illustrated by the rise of Netflix and the fall of Blockbuster?
- A.
  The largest company in a market is protected from technological disruption.
- B.
  Organizations that fail to adapt their business model to environmental shifts can be overtaken.
- C.
  Environmental shifts always improve the position of the most innovative entrant.
- D.
  Internal culture is irrelevant when new technology appears.
Q 58.
A manager observes that an environmental shift has radically changed the way customers buy. What should guide the response?
- A.
  The level and nature of the change, together with its effect on strategic objectives
- B.
  The number of symbols used in the organization's culture
- C.
  The age of the organization's founders
- D.
  Whether the shift occurred inside or outside the company
Q 59.
Which definition best fits the chapter's concept of a strategic issue?
- A.
  A routine employee complaint with no organizational consequence
- B.
  Any daily operational task that has already been approved
- C.
  A cultural ceremony celebrated by employees
- D.
  An event that might alter the organization's capability to achieve its objectives
Q 60.
What is business intelligence in the context of environmental monitoring?
- A.
  A method for setting employees' salaries without external information
- B.
  A strategy for reducing the number of external stakeholders
- C.
  The process of gathering and using information to understand and respond to the environment
- D.
  The internal culture's shared values and beliefs
Q 61.
A manager interviews employees inside the company to learn about emerging operational problems. Which type of business intelligence is this?
- A.
  Personal external intelligence
- B.
  Personal internal intelligence
- C.
  Social media analytics
- D.
  Organizational external intelligence
Q 62.
A manager develops constructive relationships with people at a government agency and at rival firms to gain useful information. This is an example of:
- A.
  Personal external intelligence
- B.
  Organizational internal intelligence
- C.
  Internal corporate culture
- D.
  Natural-resource management
Q 63.
A firm analyzes its own sales reports, performance records, and internal documents. Which type of business intelligence is being used?
- A.
  Personal internal intelligence
- B.
  Personal external intelligence
- C.
  Social media analytics
- D.
  Organizational internal intelligence
Q 64.
A consulting company reviews industry reports and research databases to identify market trends. Which type of business intelligence is this?
- A.
  Personal internal intelligence
- B.
  Organizational internal intelligence
- C.
  Organizational external intelligence
- D.
  Legal compliance
Q 65.
A company uses social-media tools to examine customer conversations about its brand. Which business-intelligence method is this?
- A.
  Social media analytics
- B.
  Personal internal intelligence
- C.
  Corporate ceremony
- D.
  Natural-environment scanning
Q 66.
A company wants to create more favorable conditions for its business rather than only react to them. Which concept is this?
- A.
  Internal organizational culture
- B.
  Influencing the environment
- C.
  Labor-market segmentation
- D.
  Personal internal intelligence
Q 67.
Which activity is explicitly given as a way for a company to influence its environment?
- A.
  Reducing the number of organizational values
- B.
  Changing the internal dress code
- C.
  Monitoring internal reports only
- D.
  Lobbying
Q 68.
Where does corporate culture primarily belong in the manager's environmental framework?
- A.
  The internal environment
- B.
  The general environment
- C.
  The international dimension
- D.
  The natural dimension
Q 69.
Which statement provides the most complete definition of organizational culture?
- A.
  A list of the organization's external competitors
- B.
  The legal rights of employees and customers
- C.
  A set of key values, beliefs, understandings, and norms shared by organizational members
- D.
  The annual revenue and profit of the organization
Q 70.
Which phrase best captures the practical meaning of corporate culture?
- A.
  How we do things here
- B.
  Everything that happens outside the company
- C.
  Only the formal organization chart
- D.
  Only the technology used by production employees
Q 71.
Through which means can organizational culture be expressed?
- A.
  Stories, dress, patterns, symbols, and ceremonies
- B.
  Only annual tax payments
- C.
  Only exchange rates and inflation
- D.
  Only competitors' market shares
Q 72.
How does culture support managers?
- A.
  It guides appropriate behavior within the organization.
- B.
  It guarantees that managers will never face uncertainty.
- C.
  It removes the need for clear communication.
- D.
  It makes every employee have identical skills and experiences.
Q 73.
What does organizational culture help members understand?
- A.
  Which international exchange rate will occur next month
- B.
  Which supplier will offer the lowest price
- C.
  Which laws apply to a new product
- D.
  What behavior is acceptable or unacceptable in the organization
Q 74.
Which combination of cultural traits is most likely to create a toxic internal environment?
- A.
  Open debate, learning, and psychological safety
- B.
  Extreme hierarchy, authoritarian control, and an intense focus on winning
- C.
  Broad participation, diverse viewpoints, and ethical reflection
- D.
  Flexible leadership, coaching, and learning from mistakes
Q 75.
What happened to the New York Times after its 2002 Pulitzer Prize that illustrates the consequences of its culture?
- A.
  Its editorial board was involved in a plagiarism scandal the following year.
- B.
  It eliminated its entire editorial board.
- C.
  It became a global example of employee-led innovation.
- D.
  It stopped operating as a newspaper.
Q 76.
What organizational risk can result from a culture that focuses narrowly on winning at any cost?
- A.
  Greater willingness to question unethical behavior
- B.
  Improved psychological safety among junior employees
- C.
  Stronger transparency in every decision
- D.
  Pressure to cut ethical corners or conceal misconduct
Q 77.
Which definition matches a cultural symbol?
- A.
  An object, act, or event that conveys organizational meaning
- B.
  A narrative based on real events and shared by members
- C.
  A central person who embodies cultural attributes
- D.
  A sentence expressing a key corporate value
Q 78.
What is a cultural story?
- A.
  A planned celebration attended only by senior managers
- B.
  A decorative logo displayed in the reception area
- C.
  A narrative based on true events that is frequently shared among members
- D.
  A phrase used to express a central corporate value
Q 79.
Who is a cultural hero in an organization?
- A.
  Any external regulator inspected by the company
- B.
  The main figure who exemplifies the organization's cultural attributes
- C.
  The supplier with the lowest quoted price
- D.
  The competitor with the greatest market share
Q 80.
Which statement best describes a corporate slogan?
- A.
  A planned celebration that demonstrates organizational practices
- B.
  A person whose behavior embodies the organization's values
- C.
  A shared account of how the organization originated or succeeded
- D.
  A sentence that expresses a key corporate value
Q 81.
What is a cultural ceremony?
- A.
  A routine payroll calculation
- B.
  A symbol displayed to communicate organizational identity
- C.
  A planned celebratory activity that illustrates organizational examples and values
- D.
  An economic forecast used for planning
Q 82.
A company gives annual awards at a formal event to employees who exemplify its values. How should this event be interpreted?
- A.
  As a cultural hero only
- B.
  As a cultural symbol only
- C.
  As a cultural ceremony that celebrates exemplary behavior
- D.
  As a customer in the task environment
Q 83.
A company places its logo on uniforms and official vehicles. These are examples of what?
- A.
  Economic variables
- B.
  Cultural symbols
- C.
  Supplier contracts
- D.
  Political-interest groups
Q 84.
Why should managers illustrate corporate culture clearly?
- A.
  To help members understand what behavior is acceptable and how work should be done.
- B.
  To eliminate differences among employees' personal values.
- C.
  To prevent employees from telling stories about the organization.
- D.
  To make the task environment more volatile.
Q 85.
Which statement about the international dimension and P-E-S-T-L-E analysis is correct?
- A.
  The international dimension is one of the six P-E-S-T-L-E letters.
- B.
  The international dimension replaces the legal dimension in the chapter.
- C.
  International events can affect every major area of the external environment.
- D.
  The international dimension concerns only overseas employees.
Q 86.
Which option contains an example of the political dimension?
- A.
  A change in government trade policy
- B.
  A rise in the national inflation rate
- C.
  An increase in the average age of the population
- D.
  A faster rollout of 5G networks
Q 87.
Which option contains an example of the economic dimension?
- A.
  Changes in consumer attitudes toward sustainable brands
- B.
  A new rule governing employee health and safety
- C.
  A change in the country's economic growth rate
- D.
  A severe weather season
Q 88.
Which option contains an example of the socio-cultural dimension?
- A.
  Interest-rate changes
- B.
  Copyright enforcement
- C.
  Differences in population education levels
- D.
  Availability of industrial automation
Q 89.
Which option contains an example of the technological dimension?
- A.
  Employment law
- B.
  Exchange-rate volatility
- C.
  Climate-change effects
- D.
  Technological innovation and automation
Q 90.
Which option contains an example of the legal dimension?
- A.
  Discrimination rules in the workplace
- B.
  Economic growth
- C.
  Population density
- D.
  Internet availability
Q 91.
Which option contains an example of the natural or environmental dimension?
- A.
  Consumer safety regulation
- B.
  Disposable income
- C.
  Target demographics
- D.
  Pollution and sustainability initiatives
Q 92.
A new foreign software company offers local firms a service they previously had to perform internally. Which environmental effect is involved?
- A.
  A new international supplier
- B.
  A change in the country's age structure
- C.
  A change in natural-resource abundance
- D.
  An internal change in corporate ceremony
Q 93.
Why does inflation generally belong to the general environment rather than the task environment?
- A.
  It influences broad purchasing power and economic conditions rather than a specific working relationship.
- B.
  It is always negotiated directly with each customer.
- C.
  It applies only to natural resources.
- D.
  It is determined by the organization's corporate values.
Q 94.
A supplier reduces delivery reliability, forcing a manufacturer to delay production. Which task-environment sector is responsible?
- A.
  Supplier
- B.
  Customer
- C.
  Labor market
- D.
  Competitor
Q 95.
Two organizations introduce similar products and compete for the same segment. This is a change in which task-environment sector?
- A.
  Suppliers
- B.
  Labor market
- C.
  Competitors
- D.
  Customers
Q 96.
A company can hire fewer qualified workers after many members of its target workforce leave the region. Which environmental area should the manager monitor?
- A.
  The natural dimension
- B.
  The legal dimension
- C.
  The cultural environment only
- D.
  The labor market in the task environment
Q 97.
New regulations may prevent a company from reaching its planned revenue target. How should management classify this event?
- A.
  A cultural story
- B.
  A customer in the task environment
- C.
  A personal internal intelligence source
- D.
  A strategic issue that may alter the organization's ability to achieve its objectives
Q 98.
A manager discovers a major competitor's new launch through an industry research database. Which business-intelligence method was used?
- A.
  Social media analytics
- B.
  Personal internal intelligence
- C.
  Organizational external intelligence
- D.
  A corporate ceremony
Q 99.
A manager faces an unexpected disruption but encourages the team to question assumptions and test a new solution. Which managerial quality is most clearly demonstrated?
- A.
  A closed mindset
- B.
  Excessive reliance on established procedures
- C.
  Insensitivity to employee ideas
- D.
  Mindfulness
Q 100.
A beverage company faces rising inflation, a new environmental-packaging rule, AI-based production, a major retailer's purchasing change, and longer supplier lead times. What is the most comprehensive first response?
- A.
  Focus only on the retailer because task-environment changes are always more important than general forces.
- B.
  Use internal reports only and ignore external developments until they become crises.
- C.
  Scan the P-E-S-T-L-E and international environment, assess task relationships, use business intelligence, and identify strategic issues.
- D.
  Preserve all current practices because the organization has already developed a successful corporate culture.

Answers and explanations are in mode.

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